Certificate of Excellence
2024 Winner
Skip to content
Next Surf & Yoga Wellness Retreat December 14th-21st

Booking Terms & Conditions

These Booking Terms and Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with PT. Padang-Padang Indah t/a Padang Padang Surf Camp (‘we’, ‘us’, ‘our’).

In these Booking Terms and Conditions references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

He/she has read these Booking Terms and Conditions and has the authority to and does agree to be bound by them;
He/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

General Terms

  1. 10% downpayment is required to allocate a room via online booking system, unless arrival date is within 30 days in which case full payment is required. Balance payment is required within 1 week, unless arrival is more than 60 days in advance in which case balance is required 60 days before arrival.
  2. The balance payment can be settled by one of these 3 payment options:
    a. Bank transfer in £GBP if you have a UK bank account.
    b. Payment in IDR to our Indonesian bank account using Wise at the Google exchange rate when we provide the IDR quote. If you send less than the IDR amount quoted we will add the shortfall to the balance to be paid.
    c. By credit/debit card. We use Stripe and charge 3.5% bank handling fee. Amex, Visa & Mastercard are accepted. We only accept credit card payments in £GBP.
  3. To join our surfing program, you must be a competent swimmer able to swim in open ocean. There is an inherent risk of injury while surfing from dangers such as the reef, your own surfboard, other surfers and surfboards, and other factors. By making a reservation you confirm you understand the risks and Padang Padang Surf Camp is not liable for any injuries.
  4. Deposits are non-refundable under any circumstances and we reserve the right to charge your card for any unsettled outstanding bills. You are required to settle any charges on your account the day before check out.
  5. Final Payment is due 60 days prior to departure and is non-refundable but may be used towards a future trip, subject to 1 month written notice requesting variation of dates. (Must be used within one year from date of receipt, excludes peak season July-August and Xmas-New Year, and not for higher season than originally booked, or for a shorter time period or lower room type). We will only accept a maximum of 1 variation in dates per booking.
  6. Travel Insurance is mandatory for your safety and to cover unexpected, unplanned events such as travel delays, flight cancellations, surfing accidents, damage to personal property, illness, injury etc.
  7. Any form of payment constitutes acceptance of the Terms and Conditions stated on this site.
  8. Quotations are valid for 14 days and does not guarantee room availability. If quotation not accepted within that time period a new quotation will be required to proceed with a reservation.
  9. Reservations are not transferable to 3rd parties and no sub letting of rooms is allowed.
  10. Padang Padang Surf Camp will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes or surfing accidents. See 6. above where you are required to take appropriate insurance to cover such risks.
  11. Weekly inclusions only apply if stay minimum 7 nights.
  12. We reserve the right to cancel or refuse anyone who is argumentative or rude to our staff. No bullying of staff is allowed at the surf camp. Refusal to pay for damage to property of Padang Padang Surf Camp will result in cancellation of your reservation without compensation.
  13. Minimum administration charge of £20 to amend a reservation. A maximum administration fee of £200 will be applied to reservations that are complicated, time consuming or require many emails. We require 60 days notice to change the dates of a reservation. There is no refund if you decide to shorten the stay of your reservation.
  14. Surf lessons can not be cancelled or changed after 3pm the day before. A 50% minimum cancellation charge will be applied.
  15. A minimum of 2 people of similar ability, is required to form a group for surf guiding. Alternative options are to join a group of lower ability or book private surf guiding (additional cost).
  16. A minimum of 2 people is required to form a group for yoga classes. Alternative option is to book a private yoga class (additional cost).
  17. Cancellations of airport or hotel transfers are not refundable under any circumstances.
  18. Electricity is generated in Bali by burning coal. It is a requirement to switch off aircon units, fans, and lights when vacating your room.
  19. A minimum number of 4 attendees is required to run the Uluwatu Surf and Yoga Retreat course. If less than 4 people book that week, we can offer you to attend a course at a different date or refund you the course fee. The accommodation fee is not refundable, and if not enough people to run the Retreat, we will run the normal Padang Padang Surf Camp program which offers Surf Lessons and Yoga classes on a daily basis.
  20. Water and drone photos are available at an additional cost.
  21. We’ve used GBP in some places for local prices and these amounts are subject to change with exchange rates
  22. Internet connectivity is contingent upon external infrastructure, thus, intermittent periods of unavailability may occur.

Documents

  1. Passports must be valid for at least 6 months from the date of departure.
  2. Most countries are eligible for a 30 day visa on arrival, but we recommend ALL guests traveling to Indonesia confirm current visa requirements before departure.
  3. To drive in Bali you need an IDP (International driving permit). Apply for IDP in your country before you arrive if you plan to drive a car or motorbike.
  4. A return ticket or a connecting ticket to continue the journey to another country

Surf guiding

Surf guiding means we will take you to the surf spot i.e. transport you to the best surf spot in the locality depending on your ability and preference. We will also provide information regarding tides, winds, rips and access to/from the break but surf guiding does not include any supervision services of surfers – you will be expected to be able to surf independently. Surf guiding is only suitable for experienced surfers and a minimum of two guests of similar ability.

If you require assistance with surfing, and/or supervision in the water, then it is mandatory to book surf lessons for reasons of safety and your enjoyment.

Additional costs not included in your stay

150,000rp pp for return boat transfers to airport reefs. Payable directly to the boat operator in cash only.
15,000rp pp for access and Padang Padang beach. Payable directly to the local government staff in cash only.

Damage to hire equipment

Major Structural Damage:
Max charge: up to £400. Partial or complete snaps and creases which cause permanent weakness and structurally undermine a board will require the board to be replaced. This will be charged to the renter at the board’s cost price. The damaged board will be replaced with a new one. The damaged board is then the property of the renter.
Minor damage: Is charged at a minimum of £15 for repairs and retouching of paint work and the price of the repair will increase depending on the extent of the damage. Lost or damage fins will be charged at £10 per fin. Damaged fins plugs or boxes starts at £15.
Insurance: £5 a day. Paid in advance. Covers all accidental dings or damage. Does not include misuse, loss or theft. If a board is broken you must return at least one half of the board.

Smoking

All bedrooms, dining areas and vehicles are non smoking. There is a designated smoking area in garden which is both comfortable and sociable. Smoking is not allowed anywhere else in surf camp. Smoking in your room will result in a £500 fee to cover cleaning and damages; this charge is non-negotiable and will be enforced without exception.

Sustainability

We do not provide plastic bottles and kindly ask you be kind to the fragile environment in a practical way by switching off aircon units, fans, lights and electric appliances when not in use.